Returns & Refunds Policy

At BMD Mobile Grocery, we prioritize the freshness of your food; if any item arrives damaged or below your expectations, you may return it within 24 hours of delivery. Due to the perishable nature of our products, we offer immediate replacements or store credit for eligible grocery items.

1

Inspect Your Delivery

Please check your groceries immediately upon arrival to ensure all items meet our quality standards and your order is complete.

2

Contact Customer Support

If there is an issue, notify us within 24 hours via our mobile app or customer service line with your order number and a photo of the product.

3

Verification Process

Our team will quickly review your request to confirm the quality concern and determine if a refund or replacement is appropriate.

4

Resolution

Once approved, we will either dispatch a fresh replacement with our next delivery vehicle or issue a full credit to your BMD Mobile account.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing